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Jewelry orders are shipped within 3-5 business days. Production time for custom orders are assessed individually. Each jewelry order comes in a small, Le Quillery gift box and placed in an appropriately sized bubble mailer. To save on paper, no printed receipt will be included unless requested otherwise.
We ship worldwide!
Your order is shipped to the address you provided. Please make sure the information is entered correctly to ensure accurate delivery.
All orders are sent from South Korea via Korea Post Registered Airmail which comes with a tracking number.
Shipping within South Korea may take up to 5 business days. International orders may take between 1-4 weeks to arrive at their destination. Specific times vary by destination. Please rest assured that your order is on its way. If you wish for faster delivery, EMS may be an option. Please contact us for a quote before placing an order.
**Customers within Daegu may choose "Local Pick Up" as the shipping option to waive the shipping fee. We will contact you within 24 hours after placing your order to arrange pick-up.**
Please click here for more information on shipping.
Please understand that we cannot be responsible for any custom fees or taxes imposed by your country. These vary by country and are the responsibility of the buyer.
If, for any reason, you are not entirely satisfied with your purchase, you may return it WITHIN 14 days of receipt of the item, given that the product is in its original condition. The refund, minus the shipping fee, will be issued within 14 days AFTER we receive the item.
We understand how frustrating it is to receive a damaged item. If your item arrives damaged, you may return it WITHIN 14 days of receipt and be refunded or replaced if you wish, excluding the return shipping fee. If your order was shipped with tracking, and you don't receive your order WITHIN 45 business days, please don't hesitate to contact us. We will assist you to the best of our abilities.
Commissioned pieces are made according to your specifications. We make sure that you approve the final design before starting your order, therefore, we are not able to accept refunds or returns on custom orders or commissions.